Frequently Asked Questions

Entrust The Care specializes in extreme cleaning, severe clutter cleanup, hoarding-related cleanup, bed bug preparation, cockroach preparation, pest control preparation, decluttering, furniture disposal, property cleanouts, vacant unit cleaning, and specialized residential preparation. We are not a general cleaning company. We work in residential environments that require a different level of experience, equipment and approach.

Possibly, yes. The photographs are intentionally shown so customers can see the types of conditions our crews work in. If your home, apartment, a family member's property or a unit you manage looks similar, do not feel that you need to clean it before contacting us. Call Entrust The Care at 416-438-4343 or email photos to [email protected] so our team can better understand the condition and required service.

You should not assume the condition is too severe before contacting our team. Entrust The Care regularly works in heavily cluttered and difficult residential environments. Contact us and describe the situation or email photos so we can assess whether we can help.

No. You do not need to make the unit presentable before calling or emailing photos. Our team is experienced in assessing properties in their current condition.

Yes. Sending photos is encouraged. Wide photos showing the overall room condition are most helpful — living room, bedroom, kitchen, bathroom, hallway and any areas with heavy accumulation or furniture requiring removal. Do not put yourself in danger to take photographs.

Yes, subject to appropriate authorization and access arrangements. A family member, case worker, support worker or other authorized representative can contact our team to discuss the situation and determine appropriate next steps.

No. Entrust The Care does not use automatic online booking because every property and service requirement is different. Services are arranged directly by phone or email after our team has assessed the situation.

Bed bug preparation involves preparing a residential unit for pest control treatment. This typically includes furniture preparation, bagging, bedding preparation, decluttering, access restoration and coordination with the pest control contractor.

Pest control contractors require units to be prepared before treatment can proceed. Preparation ensures that the treatment can reach all necessary areas and that items are handled according to the contractor's instructions. Without proper preparation, treatment may be delayed or may not be able to proceed.

No. Entrust The Care provides preparation services only. The licensed pest control contractor remains responsible for the actual pest control treatment.

Yes. Entrust The Care works from preparation instructions provided by the pest control contractor and coordinates preparation requirements where necessary.

Yes. Severe clutter is one of the primary reasons professional preparation may be needed. Our team is experienced in working in heavily cluttered residential environments.

Yes. Bed bug preparation can be physically demanding — moving furniture, bagging items, clearing access. Entrust The Care can assist seniors and residents who are unable to complete preparation requirements independently, according to the approved scope of work.

Not necessarily. Whether furniture needs to be disposed of depends on the pest control contractor's assessment and instructions. Furniture disposal should not automatically be assumed. The pest control contractor's instructions should guide the treatment process.

Pricing depends on the size of the unit, the property condition, the amount of preparation required, clutter, laundry, furniture, disposal and crew requirements. A universal price does not apply. Contact Entrust The Care and email photos of the property so our team can assess the situation.

Yes. Property managers, building managers and housing providers can contact Entrust The Care directly to discuss a residential unit, work order and required preparation.

Extreme cleaning refers to cleaning services for properties in severe condition — beyond what standard cleaning companies typically handle. This includes heavily soiled surfaces, years of accumulated waste, pest-affected units and difficult residential environments that require specialized experience and equipment.

Extreme cleaning scope may include decluttering, garbage removal, furniture removal, kitchen cleaning, bathroom cleaning, floor cleaning, wall cleaning, baseboard cleaning, property cleanout and pest preparation. Every scope is different and is assessed individually.

Yes. Entrust The Care regularly works in extensive residential conditions. Every property is assessed individually to determine the appropriate scope of work.

Duration depends on the severity of the property condition, the size of the property, crew requirements, disposal needs and the approved scope. Some projects require multiple days.

A universal price is not appropriate because severe residential conditions vary widely. Contact Entrust The Care and email photos of the property so our team can assess the situation and provide information about the service.

Hoarding cleanup involves the structured removal, sorting and disposal of accumulated belongings in a residential property where accumulation has reached a level that affects the safety, habitability or function of the space. Entrust The Care approaches this work with care and without judgment.

No. Items are handled according to the approved scope and authorization. Entrust The Care does not dispose of items without permission from the appropriate party.

No. Disposal is completed only according to the approved scope of work and with appropriate authorization. Our team does not make disposal decisions independently.

Yes, where appropriate and authorized. Family members can be involved in decisions about what should be kept, donated or disposed of.

Yes. Entrust The Care provides respectful assistance for seniors and residents who find it difficult to manage accumulated belongings independently. We work according to the approved scope and with sensitivity to the situation.

Cost depends on the size of the property, the severity of accumulation, disposal requirements, crew size and the approved scope of work. Contact Entrust The Care and email photos so our team can assess the situation.

Yes. The photographs displayed throughout the Entrust The Care website represent actual residential conditions our crews have encountered during our work. We use real project images because they help customers understand the types of situations our team is experienced in handling.

No. The photographs represent genuine project conditions. They are not staged or artificially arranged.

No. Photos sent to Entrust The Care for assessment are not automatically approved for public use. Website photographs are only published when Entrust The Care has the appropriate authorization to use them.

Identifying information — including faces, names, mail, documents and unit numbers — is removed or obscured when appropriate before any project photographs are published.

Entrust The Care has provided services for individuals, families, property managers, housing providers, pest control professionals and public sector organizations. Our experience includes work involving the City of Toronto and Toronto Public Health, Toronto Community Housing Corporation and Toronto Seniors Housing Corporation, along with other housing and property management organizations. Some organizational relationships may relate to historical or completed contracts. Contact our team if you require information about our current organizational services.

Yes. Entrust The Care has publicly documented experience providing residential unit preparation services associated with Toronto Public Health, including preparation of residential units in advance of bed bug treatment.

Yes. Entrust The Care has experience providing services within Toronto Community Housing environments and has appeared in publicly available Toronto Community Housing vendor award documentation.

Yes. Entrust The Care works with both private customers and organizational clients. Services for organizations may include work order coordination, assessments, quotes, pest control preparation, extreme cleaning, decluttering, property cleanouts, documentation, service reporting and coordination with pest control contractors.

Yes. Property managers, building managers and housing providers can contact Entrust The Care directly to discuss a residential unit, work order, required preparation or cleanup service.

Yes, where properly authorized. A case worker, support worker or other authorized representative can contact our team to discuss the situation and determine appropriate next steps.